Privacy Policy

Effective date: July 13, 2026

Gardner Plumbing LLC, doing business as Golden Plumbing ("Golden Plumbing," "we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect when you visit goldenplumbingky.com (the "Site") or contact us for plumbing services, how we use and share it, and the choices and rights you have. By using the Site or requesting service, you agree to the practices described here.

1. Who we are

Golden Plumbing is a licensed and insured residential and commercial plumbing company serving the Louisville, Kentucky metro area.

• Business: Gardner Plumbing LLC (dba Golden Plumbing)
• Address: 2430 Bowman Ave, Louisville, KY 40217
• Phone: (502) 402-9967
• Email: welcome@goldenplumbingky.com

2. Information we collect

Information you give us

When you request an estimate, book a service, use our "Get an Instant Estimate" (Ask Goldie) tool, call us, or otherwise contact us, we may collect:

• Your name;
• Your service or mailing address;
• Your email address and phone number;
• Details about your plumbing issue, and any photos you choose to upload describing it;
• Appointment preferences and any notes you provide.

If you choose to explore financing, you may be directed to our third-party financing partner and provide information directly to them under their own privacy policy (see Section 5).

Information we collect automatically

When you use the Site, we and our service providers may automatically collect:

• Your IP address, device and browser type, and operating system;
• Pages you view, links you click, time spent, scroll depth, and video engagement;
• Approximate, city-level geolocation derived from your IP address;
• Referring website and general usage information, collected through cookies and similar technologies.

We use Google Analytics 4 and Microsoft Clarity for website analytics and to understand how visitors use the Site. For details on the specific cookies used and how to manage them, see our Cookie Policy and the consent banner on the Site.

3. How we use your information

We use the information we collect to:

• Respond to your inquiries and provide estimates;
• Schedule, dispatch, perform, and follow up on plumbing services;
• Communicate with you about appointments, service, and (with your consent) promotions;
• Operate, maintain, secure, and improve the Site and our services;
• Analyze website performance and measure the effectiveness of our marketing;
• Comply with legal obligations and enforce our agreements.

4. Text messages

If you provide your phone number and opt in, we may send you text messages about your service request or appointment. Message and data rates may apply. You can opt out at any time by replying STOP. Consent to receive texts is not a condition of purchase.

5. How we share your information

We do not sell your personal information for money. We share personal information only as described below:

• Service providers: companies that help us run our business, such as our scheduling/dispatch system (ServiceTitan), our website host, email and marketing platforms, analytics providers (Google Analytics, Microsoft Clarity), and payment processors. These providers may use your information only to perform services for us.
• Financing partner: if you choose to apply for financing, information you submit is processed by our third-party financing provider under its own privacy policy.
• Legal and safety: when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Golden Plumbing, our customers, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets.

Some analytics and advertising technologies may be considered a "sale" or "sharing" of personal information for cross-context behavioral advertising under certain state privacy laws. You can opt out using the consent banner's "Do Not Sell or Share My Personal Information" / "Deny" controls, or the methods in Section 7.

6. Cookies and tracking; Do Not Track

We use cookies and similar technologies for essential Site functions, analytics, and (where applicable) marketing. You can manage your preferences at any time through the consent banner on the Site. We honor the Global Privacy Control (GPC) and browser "Do Not Track" signals as an opt-out of non-essential tracking. For a full description of the cookies we use, see our Cookie Policy.

7. Your privacy rights

Depending on where you live, you may have the right to:

• Know or access the personal information we hold about you;
• Request correction of inaccurate personal information;
• Request deletion of your personal information;
• Opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising;
• Not be discriminated against for exercising your rights.

To exercise any of these rights, email us at welcome@goldenplumbingky.com or call (502) 402-9967. We will verify your request (for example, by confirming information we already have on file) before responding, and we will respond within the time required by applicable law. You may use an authorized agent to submit a request on your behalf.

8. Data retention

We keep personal information for as long as needed to provide our services, maintain business and accounting records, resolve disputes, and comply with legal obligations, after which we delete or de-identify it.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

10. Children's privacy

The Site is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.

11. Third-party links

The Site may link to third-party websites and services that we do not control. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" above and post the updated policy on this page.

13. Contact us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Golden Plumbing (Gardner Plumbing LLC)
2430 Bowman Ave, Louisville, KY 40217
(502) 402-9967
welcome@goldenplumbingky.com